Returns & refunds

Requesting a return

Contact us with your order reference, the product name and the reason for your request. If your item arrived damaged or differs from your order, include clear photos of the item and packaging.

Before sending an item back

Please contact support before arranging a return. The team will confirm whether your request can be accepted, the applicable conditions and any return instructions. Do not send a parcel without a confirmed return address.

Refund enquiries

Refund eligibility, return costs and processing arrangements must be confirmed with support for your order. Keep your proof of purchase and any correspondence relating to the request.

Product-specific conditions

Some items may have hygiene, safety or other product-specific restrictions. Ask support about the conditions that apply before opening or using an item you intend to return.

Your rights

Nothing on this page is intended to remove rights you may have under applicable consumer law. Contact support for assistance with a damaged, incorrect or faulty item.